Modular Platform Suite
Eleven Platforms. One Assurance Layer.
Deploy individually or compose into your bespoke assurance stack. Every platform is SaaS, API-first, and pre-integrated with Salesforce, Genesys, Dynamics 365, Twilio, and Five9.
AI Contact Center
ContactStream
Automate inbound and outbound interactions across voice, chat, email, and WhatsApp. ContactStream applies real-time sentiment analysis to every conversation, routes complex cases to the right human agent with full context, and generates post-interaction summaries automatically.
- Multi-channel AI routing with real-time sentiment detection
- Seamless human hand-off preserving full conversation history
- Automated quality scoring and compliance flagging
- 25+ language support with neural machine translation
Journey Orchestration
JourneyStream
Map, monitor, and optimize every customer journey in real time. JourneyStream builds a living graph of touchpoints, predicts friction before it happens, and triggers next-best-action interventions that adapt as context changes.
- Real-time journey graph with predictive friction alerts
- Next-best-action engine with configurable business rules
- Journey replay and root cause analysis tools
- API-driven integration with CRM and billing platforms
Proactive Care
CareStream
Move from reactive support to predictive engagement. CareStream uses ML-powered churn scoring and health indicators to identify at-risk customers before they disengage, then orchestrates automated retention interventions through the optimal channel.
- ML churn prediction with explainable risk factors
- Automated retention campaigns across preferred channels
- Customer health scoring and lifecycle dashboards
- Closed-loop feedback integration with VoC tools
Outbound Intelligence
DialStream
Intelligent outbound dialer that moves beyond brute-force calling. DialStream uses AI-driven pacing, lead prioritization, and conversation outcome scoring to maximize contact rates while maintaining compliance with do-not-call and consent regulations.
- AI-driven pacing aligned to agent availability
- Lead scoring and priority queue management
- Conversation outcome classification and coaching insights
- Built-in DNC and consent regulation management
Revenue Authority Automation
AssureTaxStream
Vertical-ready workflows purpose-built for revenue authorities, tax agencies, and customs authorities. AssureTaxStream automates filing support, compliance checks, citizen queries, and customs clearance journeys with full regulatory traceability.
- Pre-built workflows for tax filing and customs processing
- Multi-language citizen engagement across all channels
- Regulatory-compliant audit trails for every interaction
- AI-assisted document classification and extraction
Governance and Compliance
Veritas
The policy, explainability, and evidence governance layer that sits across every AssureStream platform. Veritas ensures that every automated decision is auditable, explainable, and reviewable by both internal stakeholders and external regulators.
- Immutable decision logs with full evidence chains
- Model explainability reports for regulators
- Bias detection and fairness monitoring
- Human override controls on all high-impact automations
Analytics and Reporting
InsightStream
A unified business intelligence layer spanning every AssureStream platform. InsightStream delivers executive dashboards, regulatory reporting packs, and cross-platform trend analysis so leadership can measure ROI and demonstrate compliance outcomes in real time.
- Cross-platform executive dashboards with drill-down
- Automated regulatory reporting packs (FCA, POPIA, GDPR)
- ROI attribution and cost-per-interaction tracking
- Exportable data warehouse connectors for Snowflake and BigQuery
Speech Analytics
VoiceStream
Real-time and post-call speech-to-text, keyword detection, and regulatory phrase monitoring. VoiceStream transcribes every interaction, flags compliance risks as they happen, and delivers agent coaching triggers that improve performance call by call.
- Real-time transcription with 95%+ accuracy across accents
- Regulatory keyword and phrase detection with instant alerts
- Automated call summarization and topic categorization
- Agent coaching triggers based on conversation patterns
Identity Verification and KYC
AssureID
Document verification, biometric matching, and sanctions screening embedded directly into the assurance layer. AssureID enables real-time identity checks across customer onboarding, high-value transactions, and account recovery workflows without leaving the platform.
- AI document verification for 6,000+ ID types across 200 countries
- Biometric face matching with liveness detection
- PEP and sanctions list screening with continuous monitoring
- Configurable risk thresholds with step-up verification logic
Fraud and Risk Detection
SentinelStream
Real-time anomaly detection across every customer interaction. SentinelStream identifies social engineering attempts, account takeover patterns, and suspicious transaction behavior, then triggers automated containment workflows before losses materialize.
- Real-time behavioral anomaly detection across all channels
- Social engineering and impersonation pattern recognition
- Automated containment workflows with human escalation
- Risk scoring integrated with banking and insurance core systems
Agent Enablement
TrainStream
AI-powered coaching, automated quality assurance scoring, and workforce skills analytics. TrainStream identifies knowledge gaps, delivers contextual guidance during live interactions, and tracks capability development across your entire frontline operation.
- AI-driven QA scoring across 100% of interactions
- Real-time contextual guidance during live conversations
- Skills gap analysis with personalized development paths
- Knowledge base integration and answer recommendation engine
Build Your Assurance Stack
Deploy one platform or all eleven. Our solutions architects will design a composition tailored to your regulatory environment, integration landscape, and operational priorities.